Delivery & Returns
DELIVERY
War & Drobe pieces are handmade so at times there may be a slight delay before dispatch. Should this occur an email will be sent to you immediately with a dispatch date for your order.
Delivery times given below are from the dispatch date.
UK: £5 – 1st Class Signed For (3-5 working days)
UK: £9 – Next Day – Please email [email protected] before placing the order to ensure it can be made in time.
UK ORDERS OVER £100: FREE Sent as 1st Class Signed For (3-5 working days)
INTERNATIONAL ORDERS: £30 -Sent via DHL or FedEx
A tracking number will be emailed to you once the parcel has been dispatched. In the rare event that your parcel should not arrive we will be able to locate it using the tracking number.
Parcels are sent by one of the following couriers: Royal Mail/DHL/FedEx. You will need to sign for your parcel once it is delivered. If your order is sent via Royal Mail and no one is there to sign for the parcel they will leave a card with instructions for where to collect your parcel. As a matter of security, cards can only be left where there is access to a secure post box.
For orders sent via DHL three attempts will be made to deliver your parcel (normally on consecutive days). If all three attempts fail the parcel will be sent back to War & Drobe. In this case you will need to pay for the redelivery costs before your order is sent out again.
HOW SOON AFTER DISPATCH WILL I GET MY ORDER?
UK Orders via Royal Mail take 2-3 working days. If you need your order within the UK in a hurry select next day delivery; please note that this will be delivered the next day from the dispatch date. Please email [email protected] and I will be able to give you and an exact dispatch date.
LOST / MISSING PARCELS
War & Drobe will not refund lost or missing parcels where there is proof of postage and which have been marked as delivered with a Royal Mail courier tracking number. War & Drobe will also not be responsible for any parcels missing where a third party has been nominated by you to accept the parcel on your behalf. It is also your responsibility to ensure your address is correct at the time of purchase. Please check all details before payment.
RETURNS
If for any reason you are not completely satisfied with your purchase and wish to return it for a refund, please notify me with your order number and the item(s) you wish to return at [email protected].
Postage costs are not covered by War & Drobe for returns.
Please return orders within 14 days of the delivery date. Items returned outside of the 14 day window are not eligible for a refund and will be returned to you.
The returns policy allows a full refund provided items are in their original condition with all original packaging and show no sign of being worn. Please note that pieces with any signs of being worn cannot be refunded and will be returned to you.
It’s recommended that the parcel is returned as 1st or 2nd class tracked delivery as returns that do not arrive cannot be refunded. Please keep tracking details until you receive confirmation that it has been received and processed.
Once the item is received by War & Drobe and has been checked, the refund will be processed. All refunds are processed Mon – Fri 9am – 5pm and will be issued to the original card holder. Please allow up to 5 working days for the transfer to complete.
This returns policy only applies to orders made through this website. If you have purchased a War & Drobe item from another stockist please contact them directly for returns details.
BESPOKE / CUSTOM ORDERS
Orders that have been custom made can not be refunded. Before the deposit is paid and before work begins on a custom made order all aspects of the design will be clarified and confirmed. Any changes made to the design after the deposit has been paid may be subject to additional fees.
VINTAGE / PRE-LOVED
Most War & Drobe pieces are handmade using vintage and pre-loved materials. Due to the nature of these materials, some items may contain minor flaws. Any major flaws will be highlighted in the online description, please ensure you read the description before committing to your purchase. I am always able to provide further measurements and photos if requested.
SALE ITEMS
All sales are final on discounted items and non-refundable.
POP UPS / MARKETS
All sales at markets are sold as seen and non-refundable. Please ensure you check your items thoroughly before committing to your purchase.
If you have any queries regarding your purchase, email [email protected] and I will be happy to help.
FAULTY OR DAMAGED GOODS
In the rare event that an item arrives faulty or damaged please email me at [email protected] so I can arrange a replacement or a refund. I will bear the delivery costs for the goods and issue a re-delivery.
EXCHANGES
Postage costs are not covered by War & Drobe for exchanges.
If you wish to exchange your purchase for another item, please notify me with your order number and the item(s) you wish to exchange at [email protected]. Items must be returned within 14 days of delivery in order to be eligible for exchange.
The exchanges policy allows a full exchange up to the purchased price provided goods are in the original condition and show no signs of being worn.
It’s recommended the parcel is returned as 1st or 2nd class tracked delivery. Please keep tracking details until you receive confirmation that it has been received and processed.
If you wish to exchange for an item that is less than the purchased price, I will refund the difference to ensure that you are fully compensated. This will be issued to the original card holder. Please allow up to 5 working days for the transfer to complete.